Returns & Refunds Policy

  • While we encourage you to download the trial versions of our software available from our website and to choose your purchases carefully, AVG South Africa endeavors to remove all risk from your purchasing decision.
  • For AVG products, we provide a 30-day money back guarantee. These cooling-off periods are designed to ensure that you are happy with your purchase of AVG software and to remove any risk from your purchase.
  • Beyond these cooling-off periods, AVG will not normally give refunds if you change your mind. However, where the goods delivered by us are faulty, wrongly described, or different from the sample shown to you, AVG will, at your choice, either refund your money or replace the goods.
  • To claim a refund or replacement as described above, you must provide evidence that the product is faulty to AVG along with proof of purchase.
  • AVG will process your request within two working days of receipt of the faulty product and proof of purchase.
  • Where a refund or replacement is affected by AVG, licence codes delivered to you will be destroyed and rendered inoperable.