Support

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Remotely connect to any device — anytime, anywhere

Easily and securely connect to your user’s device to access files, manage applications, and troubleshoot issues — no matter where you are.

Why Avast Business Premium Remote Control?

Increase efficiency

Efficiently manage the daily IT support needs of your users remotely.

Reduce costs

Get instant remote connectivity to save time, effort, and money.

Exceed satisfaction

Provide quick and reliable remote support to your users.

Centralized Management

Integrated in the Business Hub platform and uses the same Avast agent. No need to install new software.

How does it work?

Connect

Use the Business Hub to quickly connect to your Windows and Mac devices wherever there’s an internet connection.

Troubleshoot

Help your users quickly and efficiently resolve issues in real time with multiple tools, utilizing a viewer.

Audit

View audit information to see which admin connected to each device, the session duration, and session notes.

Simple, fast, and secure

Ideal for Managed Service Providers and businesses with multiple offices and remote employees.

Avast Business Premium Remote Control Features:

Remote Administration

Remotely connect to any Windows or Mac device to install new software, troubleshoot issues, switch users, and more.

File transfer

Send log files and receive software updates to troubleshoot and resolve problems quickly and effectively.

System information

See vital information about the remote system’s hardware and software, such as CPU, IP, memory, data drives, and more.

Session recording

Capture your session for follow-up or training purposes.

Chat

Our chat feature helps you stay in touch with the user as you troubleshoot their issues.

Robust security

Complete end-to-end encryption keeps the remote connection safe and secure.

Reports

Get session and audit log reports so you can see which admin connected to each device, the date and time, and session duration.

Keyboard Matching

Match the host's keyboard layout and vice versa.

Restart and Resume

Restart the connection of the viewer to the device and resume the connection.

Pause Session

Pause a current active connection to a device and resume it later on.

Multiple Monitors

Switch between multiple monitors that the device may have.

Session Notes

Type in notes during and after the session.

Info

See vital information about the connected device, such as CPU, IP, memory, data drives, and more.

Select Region

View only a specific part of the device's desktop.

Session Recording

Capture your session for follow-up or training purposes.

Share My Screen

Share your screen so the user can see the admin’s screen.

Whiteboard

Draw on the connected devices' screen to add shapes and text.

Blank Screen

Blank the connected device’s screen so the end-user cannot see anything.

Screen Capture

Take an image snapshot of the connected device’s screen.

Copy/Paste to a Remote Computer

Copy from device and paste to their own device.

Files

Transfer files to and from devices, along with pausing/resuming a file transfer.

Chat (Video and Voice)

Stay in touch with the user as you troubleshoot their issues.

Quality

Change the viewer’s quality resolution.

Tools

Select quick commands like CTRL+ALT+DEL

Choose a plan that fits your
business needs

RECOMMENDED
Premium Remote Control
Premium Remote Control Unlimited
Number of sessions per month
Unlimited Unlimited
Session duration in minutes
Unlimited Unlimited
Number of simultaneous sessions
1 session at a time Unlimited
Number of admins
Unlimited Unlimited

Number of sessions per month

Session duration in minutes

Number of simultaneous sessions

Number of admins

RECOMMENDED

Premium Remote Control

Unlimited

Unlimited

1 session at a time

Unlimited


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